Privacy Policy

1. What this policy covers

This policy explains what information Taminus collects, why we collect it, and how you can control it. It covers everyone who uses our platforms — shoppers on Taminus.online, merchants selling on Taminus.com, and the riders who deliver orders across Jos, Plateau State and beyond.

By creating an account, placing an order, or using the platforms, you agree to how we handle your information as described here.

2. Information we collect

Account details — your name, email address, phone number and delivery address, which you give us when you sign up or place an order.

Order and delivery details — what you buy, your delivery address, and (while a delivery is in progress) the location of the driver carrying your order so you can follow along on the map.

Payment details — payments are processed by licensed partners such as Paystack and Monnify. We never see or store your full card number. All we receive is a transaction reference and the confirmation that payment succeeded.

Usage data — things like the products you search for and the pages you view, so we can improve the platform and show you what is most useful.

Basic device and network information — such as the type of device or browser you use, so the platforms work correctly and we can spot problems.

3. How we use your information

We use your information to deliver your orders, keep you updated, and run the platform. Concretely, that means: delivering orders to the address you gave us; showing a rider only what they need to do the job (your name, delivery address and the contents of your order); paying merchants and riders for completed deliveries; providing customer support; keeping the platform safe from fraud and abuse; and sending you updates about your orders.

We do not sell your personal information to anyone, and we never will.

4. Who we share it with

We share your information only where it is needed to serve you: with the rider or delivery partner fulfilling your order, with our payment providers to process a transaction, and with our own delivery and logistics partners who help move orders.

Each of them only gets the information needed to do their part of the job, and we require them to keep it safe and use it only for that purpose.

5. How long we keep it

We keep your information for as long as your account is active, and for as long as we are required to for legal, tax or legitimate business reasons. After that, it is deleted or anonymised so it can no longer be linked to you.

6. Your choices

You can access, correct, download or delete the information we hold about you by getting in touch through the contact details below. You can opt out of marketing messages at any time. And you can close your account from your dashboard whenever you like — closing it does not affect orders already placed or payouts already due.

7. Security

We take reasonable steps to keep your information safe: data in transit is encrypted, access to your information is limited to people who need it to do their jobs, and our payment providers are PCI-DSS compliant. No system is 100% safe, but we work hard to protect you, and we act quickly if we find a problem.

8. Changes to this policy

We may update this policy as the platform grows. We will post the updated version here and let you know through the platform when it changes. If you keep using Taminus after a change, you accept the updated policy.

9. Contact us

Questions about your data or this policy? Email us at privacy@taminus.com. You can also reach us at support@taminus.com. We usually respond within a few days.